Job Title : Vice President Infrastructure Services
Location : Chennai or Bangalore
Reports to : CTO
Experience : 20+ Years
Role Summary :
We are seeking a strategic, forward-looking leader to head our Infrastructure Services Practice. This role is designed for a VP-level professional with deep infrastructure expertise, including Cloud and ServiceNow capabilities , and a proven ability to shape service portfolios, drive innovation, and influence internal and client stakeholders. The ideal candidate will lead practice development, capability building, and go-to-market strategies across core infrastructure areas, including data centers , network, storage, security, end-user computing, platform operations, modern workplace enablement, and emerging hybrid cloud and automation platforms.
Key Responsibilities :
Practice Strategy & Development :
- Define and evolve the strategic roadmap for core infrastructure services across traditional, cloud-native, and hybrid IT landscapes.
- Identify market trends and client needs to develop relevant offerings and build reusable point solutions, IPs, and accelerators across infrastructure, cloud, and ServiceNow ecosystems.
- Drive continuous innovation across infrastructure modernization, workplace efficiency, cloud transformation, and IT operations resiliency.
- Embed ServiceNow and cloud-native platforms as foundational enablers within infrastructure offerings to create differentiated value.
Thought Leadership & Advisory :
Serve as a strategic advisor to internal stakeholders and clients on infrastructure transformation, cloud adoption, automation, and ITSM modernization using platforms like ServiceNow.Represent the practice in industry forums, analyst interactions, and executive briefings to promote thought leadership and innovation.Author whitepapers, PoVs, and business cases that articulate the value of integrated infrastructure, cloud, and ITSM solutions.Influence technology direction and client strategy by presenting solution blueprints, case studies, and innovation-led frameworks.Capability Building & Governance :
Build and manage a global bench of infrastructure, cloud, and ServiceNow architects and consultants with deep domain expertise.Establish internal competency frameworks and training programs to enable rapid scaling of delivery capabilities across traditional infrastructure and next-gen technologies.Drive cross-functional integration across cloud, automation, security, operations, and workplace to deliver end-to-end solutions.Govern delivery excellence through reusable assets, standardized practices, and continuous innovation in services.Go-to-Market & Enablement :
Collaborate with sales, marketing, and solutioning teams to position infrastructure and cloud services, ServiceNow-led automation, and managed services in large pursuits.Support pre-sales with solution narratives, technical strategies, business value articulation, and custom demonstrations.Drive the creation and promotion of joint go-to-market (GTM) strategies with hyperscalers, OEMs, and ServiceNow alliances.Own pricing strategy, practice P&L, and contribute to new revenue streams via IP-led offerings, innovation hubs, and platform-based delivery.Delivery Excellence & Growth Enablement :
Drive delivery-led growth through innovation, proactive mining, and client intimacy across strategic accounts.Foster a culture of continuous improvement, value realization, and automation within delivery teams.Collaborate with account leadership to identify expansion opportunities through consultative selling and capability-led differentiation.Ensure a high level of delivery maturity, customer satisfaction, and operational efficiency.Ideal Candidate Profile :
20+ years of experience in core infrastructure leadership roles, with a strong track record in practice development, strategy, and innovation.Deep understanding of data center operations, hybrid / multi cloud architectures, networking, end-user services, ITSM tools such as ServiceNow, automation, and infrastructure transformation.Demonstrated success in creating and scaling global practices, reusable IP, and advisory-led offerings across infrastructure and cloud domains.Proven ability to influence C-level executives (CIOs, CTOs), shape client strategy, and represent the organization in executive forums.Experience leading cross-functional teams globally and driving growth through prescriptive solutions and proactive delivery innovation.Strong financial acumen with experience managing multi-million-dollar portfolios, optimizing costs, and achieving consistent service excellence.(ref : hirist.tech)