Talent.com
This job offer is not available in your country.
Engagement Manager

Engagement Manager

PositkaKalyan-Dombivli, IN
2 days ago
Job description

Background

PFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients.

Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT

Consulting, Technology Delivery, Analytics and Business Transformation services.

Positka is seeking experienced individuals who will be responsible for understanding customer expectations, ensuring delivery to the customer needs, and growing the relationship with the customer. The Engagement Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of services that meet and exceed customer demands.

Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally.

Role Description

The Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs Specifically :

  • Understand, articulate, and drive agreement on clients’ expectations and requirements.
  • Convert the requirements into specific deliverables and credible plans.
  • Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders

within Positka and across the customer organization

  • Identify opportunities for business development and extending client relationships.
  • Projects are likely to be primarily in the domain of Cybersecurity and allied areas of Information Technology.

    The Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka’s solutions.

    The Engagement Manager will be driving the execution of strategic projects that may be across any of the key geographies, including Singapore, Japan, the Middle East, UK, India, and North America.

    As Engagement Manager, you will be responsible for :

  • Leading a team of geographically dispersed cross-functional teams to deliver projects on time and
  • within budget.

  • Holding the end-to-end accountability for customer satisfaction and overall delivery excellence
  • Develop an account growth and development strategy by identifying opportunities within the customer
  • accounts in your purview.

  • Design & execute resource plans to ensure the right type and number of resources that are required
  • to fulfill the planned projects are available and in place.

  • Holding the teams to the highest standards, project discipline, and accountability
  • Continuously improving the project delivery model and strategy
  • Apply industry standard Lean and Six Sigma methodologies to client-specific situations.
  • Serve as an escalation point for customer concerns if / when they arise.
  • Analytical / Decision Making Responsibilities :

  • Must be able to identify appropriate product / service offerings to meet the client’s needs.
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and
  • overcome obstacles.

  • Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT
  • Services and customer stakeholders.

  • Identify, manage, and resolve complex issues, preventing escalations, where possible
  • Manage, negotiate, and resolve project risks effectively.
  • Demonstrate, by example, in-depth knowledge of Positka’s principles and practices, including
  • coaching, learning, and mentoring.

  • Leader and team player – sets example for project managers, business analysts and others to follow.
  • Create an open, honest, accountable, and collaborative team environment.
  • Successful candidates will work directly and independently with clients to ensure smooth and effective delivery

    in all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each

    project are compatible and will hire new talent as needed to fulfill client needs.

    Experience, skills, education :

  • 7+ years’ experience in Project Management, with at least part of that as the primary Engagement
  • Manager

  • Strong understanding of key areas in IT function such as IT Infra, DevOps, SecOps, IT Support, Data
  • Analytics

  • Strong problem-solving skills : structured thinking, proactive, assertive, delivery oriented, inquisitive by
  • nature and problem solver, strong attention to details, dealing with ambiguity.

  • Ability to speak fluent English.
  • Any Cybersecurity background or experience will be a significant advantage.
  • Career Path : This role will expose the candidates to acquire skills in emerging technologies like Security,

    Analytics and Machine Learning. This role is a stepping stone towards a Business Unit leadership responsibility.

    The candidate will have the opportunity to work closely with and be groomed by senior leadership of Positka, for engaging with senior executive such as CIO / CISO in the customer organizations.

    Location

    The role is based out of Chennai (India).

    Willingness to travel within and outside India is essential.

    Contact : regina@positka.com

    Create a job alert for this search

    Engagement Manager • Kalyan-Dombivli, IN

    Related jobs
    Talent Outreach and Engagement Manager

    Talent Outreach and Engagement Manager

    Bridge Et Al.Mumbai
    Quick Apply
    Bridge Et Al is a leading global platform connecting businesses with top freelance talent.We facilitate successful collaborations across diverse geographies, including the USA, Europe, Africa, Chin...Show moreLast updated: 30+ days ago
    • Promoted
    Lead - Employee Engagement & People Processes

    Lead - Employee Engagement & People Processes

    ConfidentialMumbai
    Employee Engagement and People Processes Lead.This role will lead the design and execution of engagement strategies and drive critical people processes such as performance management, goal setting,...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Manager Customer Engagement

    Relationship Manager Customer Engagement

    ConfidentialNavi Mumbai, Mumbai City, Mumbai
    The ideal candidate will focus on.Upsell AMC mutual fund products.Retail and HNI clients from an assigned database.Achieve assigned business targets by. Client Relationship, Relationship Management,...Show moreLast updated: 6 days ago
    • Promoted
    Partner Development Manager- Engagement

    Partner Development Manager- Engagement

    ConfidentialMumbai
    Tata Tele Business Services is looking for Partner Development Manager- Engagement to join our dynamic team and embark on a rewarding career journey. Build and maintain strong relationships with par...Show moreLast updated: 30+ days ago
    Employee Engagement & Experience Lead

    Employee Engagement & Experience Lead

    Hunger Inc Hospitality Pvt LtdMumbai, MH, in
    Quick Apply
    Hospitality, we believe that great people create great experiences.Employee Engagement & Experience Lead.This role is a unique blend of strategic HR and creative execution, focusing on enrichin...Show moreLast updated: 23 days ago
    • Promoted
    Assistant Manager - Customer Engagement

    Assistant Manager - Customer Engagement

    ConfidentialMumbai
    Managing office administration assets and.Banking of Initial & Renewal Premium.Managing Petty cash & vendor payments.Retention of Surrender Requests. Execution of all Service Requests - Post.Reverti...Show moreLast updated: 30+ days ago
    • Promoted
    Engagement Manager

    Engagement Manager

    Tata Consultancy ServicesMumbai, Maharashtra, India
    Collaboration with team size of 2000+ account.Design and implement comprehensive strategies and programs to boost employee engagement, satisfaction, and morale. To have regular skip level meets with...Show moreLast updated: 4 days ago
    • Promoted
    Events Engagement Manager (Marketing)

    Events Engagement Manager (Marketing)

    Sutherlandmumbai, maharashtra, in
    Job Title : Events Engagement Manager (Marketing).Remote (India-based, UK / East-US time zone).We're seeking a data-driven, detail-oriented, high-energy Events Engagement Manager to drive business imp...Show moreLast updated: 20 days ago
    • Promoted
    CoWrks - Specialist - Community Engagement

    CoWrks - Specialist - Community Engagement

    CowrksMumbai, India
    Roles and Responsibilities COMMUNITY - Building a community environment thats conducive to collaboration Show moreLast updated: 12 days ago
    • Promoted
    Employee Engagement Manager

    Employee Engagement Manager

    ConfidentialNavi Mumbai
    We are seeking an innovative and empathetic Employee Experience Manager to design, implement, and enhance programs that improve the overall employee experience. This role will focus on fostering a p...Show moreLast updated: 2 days ago
    Institutional Engagement Manager

    Institutional Engagement Manager

    HRhelpdeskMumbai, MH, in
    Quick Apply
    The Organization is a well established.Indian multinational conglomerate.Position : Institutional Engagement Manager(Diversity). Job Summary : Lead our efforts in engaging, converting, and expanding o...Show moreLast updated: 22 days ago
    • Promoted
    Employee Relations Specialist

    Employee Relations Specialist

    ConfidentialMumbai, India
    We're looking for an enthusiastic.Employee Engagement Specialist.If you&aposre someone who thrives on planning meaningful activities, boosting team spirit, and creating real-time impact, this role ...Show moreLast updated: 6 days ago
    • Promoted
    Client Engagement Manager

    Client Engagement Manager

    Puretech Digital - A Genesis CompanyMumbai, Maharashtra, India
    Client Relationship Management : .Be the primary PoC for assigned clients, building and nurturing strong relationships.Understand clients' business goals, challenges, and market landscape to provide ...Show moreLast updated: 1 day ago
    • Promoted
    Loyalty and Engagement Manager

    Loyalty and Engagement Manager

    ConfidentialMumbai, India
    Job Title : Manager – Loyalty and Engagement.Experience Required : 4–5 years.Kindly share your resume on - [HIDDEN TEXT]. We're looking for a highly analytical and user-obsessed.Manager – Loyalty and ...Show moreLast updated: 6 days ago
    • Promoted
    Engagement Associate

    Engagement Associate

    ConfidentialMumbai, India
    Transformance Forums is hiring a dynamic & enthusiastic Engagement Associate to join our growing team!.Industry : B2B Events & Corporate Awards. Pitch and communicate confidently with senior-level ex...Show moreLast updated: 6 days ago
    • Promoted
    Customer Engagement Manager - Rare Diseases

    Customer Engagement Manager - Rare Diseases

    ConfidentialMumbai
    Customer Engagement Manager -Rare Diseases.Remote working and % of travel expected : 20%.Job type : Permanent, Full time. Sanofi is implementing an ambitious plan called DRIVE complementing our Play ...Show moreLast updated: 30+ days ago
    • Promoted
    Puretech - Client Engagement Manager

    Puretech - Client Engagement Manager

    Puretech DigitalMumbai, India
    Job Description : Client Relationship Management : - Be the primary PoC for assigned clients, building and nurturing strong rela...Show moreLast updated: 2 days ago
    • Promoted
    Partner Engagement Manager

    Partner Engagement Manager

    ConfidentialMumbai
    We are seeking a dynamic Partnership Manager to join our team, Manage and build on existing partner relationships, understand the technology terms to negotiate with partners on the different roles,...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    [27 / 09 / 2025] Client Engagement Manager

    [27 / 09 / 2025] Client Engagement Manager

    Puretech Digital - A Genesis CompanyMumbai, Maharashtra, India
    Job Description : Client Relationship Management : - Be the primary PoC for assigned clients, building and nurturing strong relationships - Understand clients' business goals, challenges, and marke...Show moreLast updated: 3 hours ago
    • Promoted
    Urgent Opening- Sr Manager / Chief Manager- Wealth Management

    Urgent Opening- Sr Manager / Chief Manager- Wealth Management

    Bajaj Capital LtdMumbai, Maharashtra, India
    Urgent Opening- Sr Manager / Chief Manager / Wealth Management.Designation- Sr Manager / Chief Manager / Wealth Management. Develop and provide solutions to the client’s basis their requirements.Conduct ...Show moreLast updated: 30+ days ago