This job offer is not available in your country.

Assistant Manager - Customer Engagement

ConfidentialMumbai

30+ days ago

Job description

Key Responsibilities

Managing office administration assets and
upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post
Policy Issuance
Reverting on customer queries and
complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Measure of Success

Service to Delight- 3Days

Customer Engagement - 70%

Surrender Retention - 68%

NPS-85

100% Banking with 24 hours.

Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests

100 % Accuracy of Customer service

Zero Day upload of POS & Claims Docs

in FTP server.

Audit rating 2

Desired qualifications and experience

Graduate / Post-Graduate in any discipline.

2-3 years experience handling front end customer services

Knowledge of service quality is required

Knowledge and skills required

Must be highly customer centric

Excellent communication skills

Good co-ordination skills

Data management on Excel should be good

Role : Operations - Other

Industry Type : Insurance

Department : Customer Success , Service & Operations

Employment Type : Full Time, Permanent

Role Category : Operations

Education

UG : Any Graduate

PG : Any Postgraduate

Skills Required

Front End, Ftp, Office Administration, Data Management, Service Quality, Customer Service, Office Management, Customer Engagement, Claims Processing

Create a job alert for this search

Engagement Manager • Mumbai

Related jobs

Promoted

Assistant Manager - Customer Relationship Manager

ConfidentialMumbai, India

Develop and implement strategies to enhance customer experience and satisfaction.Manage and resolve customer complaints and issues to ensure customer retention. Conduct regular customer interactions...Show moreLast updated: 6 days ago

Promoted

Relationship Manager Customer Engagement

ConfidentialNavi Mumbai, Mumbai City, Mumbai

The ideal candidate will focus on.Upsell AMC mutual fund products.Retail and HNI clients from an assigned database.Achieve assigned business targets by. Client Relationship, Relationship Management,...Show moreLast updated: 6 days ago

Promoted

Assistant Manager

TessolveThane, IN

Position : Design Verification- Manager Engineering.Experience : 12+ years relevant experience.Location - Bangalore / Hyderabad / Chennai / Noida. To be successful in this role you will : .Seeking highly moti...Show moreLast updated: 1 day ago

Promoted

Engagement Manager

Tata Consultancy ServicesMumbai, Maharashtra, India

Collaboration with team size of 2000+ account.Design and implement comprehensive strategies and programs to boost employee engagement, satisfaction, and morale. To have regular skip level meets with...Show moreLast updated: 4 days ago

Promoted

Assistant Manager Worforce

TPMumbai, Maharashtra, India

Schedule Creation & Adherence : .Develop employee schedules based on forecasted workloads, service level targets, and productivity requirements. Consider factors such as call volumes, customer demand ...Show moreLast updated: 18 days ago

Promoted

CoWrks - Specialist - Community Engagement

CowrksMumbai, India

Roles and Responsibilities COMMUNITY - Building a community environment thats conducive to collaboration Show moreLast updated: 12 days ago

Promoted

Client Engagement Manager

Puretech Digital - A Genesis CompanyMumbai, Maharashtra, India

Client Relationship Management : .Be the primary PoC for assigned clients, building and nurturing strong relationships.Understand clients' business goals, challenges, and market landscape to provide ...Show moreLast updated: 1 day ago

Promoted

Executive - Customer Engagement

ConfidentialMumbai

Max Life Insurance Company Limited is looking for Executive - Customer Engagement to join our dynamic team and embark on a rewarding career journey. Develop and implement strategies to enhance custo...Show moreLast updated: 23 days ago

Promoted

Assistant Manager - CRM Operations

EmeritusMumbai, IN

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 30+ days ago

Promoted

Assistant Manager

PaisabazaarMumbai, Maharashtra, India

B2C sales, tele sales, inside sales, outbound sales.Designation- Assistant Manager.Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of custome...Show moreLast updated: 4 days ago

Promoted

Loyalty and Engagement Manager

ConfidentialMumbai, India

Job Title : Manager – Loyalty and Engagement.Experience Required : 4–5 years.Kindly share your resume on - [HIDDEN TEXT]. We're looking for a highly analytical and user-obsessed.Manager – Loyalty and ...Show moreLast updated: 6 days ago

Promoted

Assistant Manager - Customer Service & Planning

ConfidentialMumbai, India

Planning & Customer Service – Organized Retail.Manufacturing Operations & SCM.The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service lev...Show moreLast updated: 6 days ago

Promoted

Assistant Manager, Business Analytics

ConfidentialMumbai

Leads Analytics projects within the Analytics Continuum.Conceptualizes and builds predictive modeling, simulations, and optimization solutions to address business questions or use cases.Applies ML ...Show moreLast updated: 30+ days ago

Promoted

Assistant Operations Manager

FirstsourceThane, IN

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 23 days ago

Promoted

Customer Care and Brand Engagement

MIDORiiMumbai, Maharashtra, India

Customer & Brand Engagement Executive.Tardeo, Mumbai or Banashankri, Bangalore.Full-Time with Founders; Founder office role. MIDORii is a footwear brand inspired by the elegance of Japanese design a...Show moreLast updated: 3 days ago

Promoted

Puretech - Client Engagement Manager

Puretech DigitalMumbai, India

Job Description : Client Relationship Management : - Be the primary PoC for assigned clients, building and nurturing strong rela...Show moreLast updated: 2 days ago

Promoted

Aon - Manager - Customer Relationship Management

AON ConsultingMumbai, India

Education Post-Graduate, an IRDAI licentiate certificate, Insurance professional qualifications will be an added advantage. Experience 6 + years.Job Dimensions (role and respon...Show moreLast updated: 30+ days ago

Promoted

Assistant Manager- Customer Delight

ConfidentialMumbai

We are seeking a dynamic and customer-oriented individual to join our team as an.Assistant Manager - Customer Delight.This pivotal role involves a blend of case management and managing incoming com...Show moreLast updated: 30+ days ago