About the Role
IT Services - CRM
Location : Chennai / Mumbai / Bangalore / Delhi / Hyderabad
The role involves maintaining and establishing business relationships between the company and its clients, developing IT projects to meet business needs, and ensuring timely delivery of IT initiatives related to customer services.
Responsibilities
Maintain and establish business relationship between the company and its clients
Develop company’s IT projects to meet adequately all business needs of the assigned clients
Ensure all IT initiatives relating to customer services are met timely enough
Ensure all IT projects are streamlined towards prescribed budget
Lead other IT members of staff in actualizing the company’s goal towards better service delivery
Oversee and manage activities of other IT staff members to ensure all work is in line with laid down procedures outlined by the organization
Report activities directly to the account director, regarding the status of any client-related transaction
Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization
Qualifications
Minimum 3 to 5 years of experience in IT project management or client relationship roles
Proven experience in client relationship management and delivering IT projects on schedule and within budget
Strong leadership skills with experience managing and directing IT teams
Excellent communication skills with the ability to effectively advocate client needs and report to senior management
Required Skills
Experience : 5 to 8 years
Preferred Skills
Strong leadership skills
Excellent communication skills
Client Relationship Manager • India