Service Relationship Manager

Responsibility Areas :

• Support in managing all Private Bank sales and service activities for the assigned region
• Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them
• Analyze clients cash, capital, and investment needs
• Monitor the performance of client accounts and suggest ways to improve returns
• Ensuring appropriate control framework is in place and operations risk are properly managed
• Automating key activities of the business to gain efficiency in delivery
• Streamlining of the digitization activities in the process
• Assure adherence to the guidelines set by the bank
• Ensure bank meets the audit, compliance regulatory requirements
• Gather latest Market intelligence and track benchmark against best practices in competitor bank
• Manage and improve the customer journey and partner experience to differentiate the bank
• from competition
• Evaluate the feasibility of Digital enablement from offering, channel process point of view and
• ensure its implementation to improve overall operational efficiency
• Collaborate with other departments and functions to provide best-in-class products and
• service offerings to the customer

Preferred Skill Set :

Skills Required

Relationship Management, Business Acumen, Service Orientation, Service Delivery, Crm, Excel