US Payroll Specialist

Role & responsibilities

Primary Responsibilities :

• Understand and analyze client processes as per business rules.
• Accurately execute payroll tasks as a hands-on processor.
• Escalate complex issues and seek advice when needed.
• Follow work instructions and highlight any anomalies.
• Participate in client calls and manage documentation.
• Perform root cause analysis and recommend corrective actions.
• Suggest improvements to processes and metrics.
• Update daily process metrics and maintain MIS.
• Provide excellent customer service with attention to detail.
• Ensure timely completion of assigned tasks.
• Maintain confidentiality of client data.
• Actively contribute to team and organizational activities.

Preferred candidate profile

Skills Required

Us Payroll, Bpo Operations, Ms Offce, Ms Excel