Manager - Business & Strategy

Position Title : Manager, Office of the COO

Location : Mumbai

Reporting To : Chief Operating Officer (COO)

Position Overview

The Manager – Office of the COO will play a pivotal role in supporting the Chief Operating Officer in the strategic and operational management of the University. This role goes beyond traditional administrative support and requires a candidate who can combine strong analytical and organizational skills with the ability to manage complex data, create business intelligence dashboards, and drive operational efficiency across multiple verticals.

Key Responsibilities

1. Strategic and Operational Support

Work closely with the COO to monitor progress on key institutional initiatives and operational goals.

Support in planning, coordination, and follow-up on strategic projects across departments such as administration, operations, finance, and infrastructure.

Prepare presentations, reports, and updates for internal and external stakeholders.

Conduct research and provide analytical inputs to support decision-making by the COO.

2. Data Management and Analysis

Collect, analyze, and interpret operational data to identify trends, inefficiencies, and opportunities for improvement.

Develop and maintain Power BI dashboards and other reporting tools to track key performance indicators (KPIs) across departments.

Generate data-driven insights and visual reports for review by senior leadership.

3. Coordination and Communication

Act as a central communication point between the COO’s office and various departments, ensuring smooth information flow and timely action.

Draft official correspondence, meeting notes, and follow-up communications on behalf of the COO.

Assist in stakeholder management and coordination with internal and external partners.

4. Administrative and Logistical Support

Manage the COO’s calendar, appointments, and travel arrangements efficiently.

Schedule, organize, and coordinate internal and external meetings, reviews, and events.

Maintain documentation and ensure confidentiality of sensitive information.

Track action items arising from meetings and ensure timely completion.

5. Continuous Improvement

Support the design and implementation of process improvement initiatives across operational areas.

Benchmark best practices from leading universities and recommend operational enhancements.

Help develop monitoring frameworks to evaluate efficiency and performance of operational systems.

Qualifications and Experience

Educational Qualification : MBA or equivalent postgraduate degree in Business Administration, Operations Management, or a related field.

Experience : 2–3 years of experience in a similar capacity within the education sector or corporate environment.

Strong analytical and problem-solving skills, with demonstrated expertise in Power BI, Excel, and data visualization.

Excellent communication, organizational, and interpersonal skills.

Ability to work independently, manage multiple priorities, and handle confidential information with discretion.

Key Competencies

Strategic Thinking : Ability to understand institutional goals and align operations accordingly.

Analytical Skills : Proficiency in data interpretation and translating insights into actionable outcomes.

Project Management : Ability to manage multiple initiatives simultaneously with precision and accountability.

Communication Skills : Strong written and verbal communication for stakeholder engagement and executive reporting.

Technology Proficiency : Expertise in MS Office Suite, Power BI, and collaboration tools.

Interpersonal Skills : Ability to work collaboratively with cross-functional teams and senior leadership.

Attention to Detail : High accuracy and thoroughness in documentation and analysis.

Confidentiality : Strong sense of professionalism and discretion in handling sensitive information.