IDAM Directory & Authentication Technology Lead

Position Responsibilities

Percent of Time : 100%

• Provide technical leadership and oversight for IDAM services, focusing on Directory & Authentication Services (Microsoft Active Directory in both Corporate and OT domains, EntraID), Single Sign-On, Conditional Access, Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI), Encryption Services, and relevant integrations.
• Monitor and ensure the performance, scalability, and security of all in-scope IDAM platforms, overseeing a team of 4+ specialists who handle routine monitoring, management, and lifecycle tasks, while stepping in directly to address critical issues or escalations as needed.
• Supervise Level 2 (L2) and Level 3 (L3) support activities for identity and authentication issues, ensuring timely resolution, facilitating account provisioning / deprovisioning, access management, ownership, and cleanup, while delivering exceptional user experiences.
• Assist in providing 16x5 operations of IDAM services, ensuring continuity of service and providing off-hours escalation support for high-priority incidents (P1, P2).
• Lead incident and problem management processes, ensuring timely resolution of critical issues, identifying root causes, and implementing preventive measures to meet SLAs and maintain system reliability.
• Manage and guide a team of 4+ specialists responsible for day-to-day troubleshooting while stepping in to address complex authentication failures, identity synchronization issues, and other high-priority challenges as needed.
• Act as a subject matter expert and key point of contact for IDAM programs, providing technical guidance and strategic input for projects, initiatives, and cross-functional collaboration.
• Plan and supervise installations, maintenance, and configuration changes across in-scope IDAM systems and services.
• Oversee certificate life cycle management, including proactively monitoring certificate expiration dates, notifying teams of upcoming expirations, and facilitating timely renewal processes to ensure uninterrupted services.
• Identify opportunities to enhance Directory and Authentication services, introduce new features to support business objectives, build compelling business cases, and lead initiatives from conception to successful implementation.
• Drive adherence to global IDAM policies and processes, ensuring secure and efficient access to Zoetis information systems for all users.
• Lead, mentor, and develop a team of L2 and L3 administrators, analysts, and engineers, fostering professional growth while driving operational excellence and efficiency across all IDAM functions.
• Ensure close collaboration between the ZICC IDAM team and Service Desk, Site Services, and Security Operations teams to enhance IAM support processes and optimize cross-team workflows.

Organizational Relationships

Education and Experience

Education :

Experience :

Technical Skills Requirements

Enterprise & Cloud Directories :

MFA, PKI & Encryption :

Disaster Recovery :

Application Hosting & PAM :

Data Hygiene :

Support & Collaboration :

Desirable Skills :

Soft Skills :

Physical Position Requirements

Skills Required

Idam, L2, L3