IDAM Directory & Authentication Engineer

Position Title : IDAM Engineer – Directory & Authentication

Location : India (with availability between 1 PM IST to 10 PM IST, including minimum 3 hours overlap with US ET)

Job Type : Full-Time

Reports To : ZICC Directory & Authentication Technology Lead

Dotted Line Reporting : Head of IDAM (US-based) and IDAM Operations & Directory Services Leads

Department : Technology Risk Management (under the Chief Information Security Officer)

Position Responsibilities

• Collaborate with application, infrastructure, and development teams to integrate enterprise and SaaS applications with Active Directory, SSO, Conditional Access, MFA, and other authentication solutions.
• Design and implement custom tools to automate repetitive tasks for operational efficiency.
• Maintain, configure, and operate the Active Directory platform and related integrations, with a focus on hands-on implementation and technical engineering across corporate and OT environments.
• Monitor performance, scalability, and security of in-scope platforms; respond to critical issues and escalations, while managing day-to-day operations.
• Provide Level 2 (L2) and Level 3 (L3) support for directory-related issues, troubleshooting complex problems to ensure a high-quality user experience.
• Participate in a 16x5 operational support rotation and offer off-hours escalation support for high-priority incidents (P1, P2).
• Execute installations, maintenance, and configuration changes across IDAM systems using scripting and automation.
• Lead and mentor a team of L2 and L3 administrators, analysts, and engineers; foster team growth and operational excellence.
• Collaborate with the Service Desk, Site Services, and Security Operations teams to enhance support processes and cross-functional workflows.
• Act as a technical subject matter expert providing detailed coding, configuration, and engineering guidance for IDAM initiatives.
• Ensure compliance with global IDAM policies, processes, and regulatory requirements to secure and streamline system access.

Organizational Relationships

Education and Experience

Education :

Experience :

Technical Skills Requirements

This is a highly technical and hands-on role. The ideal candidate should be proficient and a leader in the following areas :

Enterprise & Cloud Directories

Multi-Factor Authentication (MFA), PKI & Encryption

Application Hosting & PAM

Support and Operational Expertise

Desirable Skills

Language & Communication Skills

Physical Position Requirements

Skills Required

L2, L3, Idam