Imaging Endpoints - Associate Director - IT Infrastructure

RESPONSIBILITIES :

• Authorizes and oversees all hardware and software deployment, monitoring, maintenance, development, and support based on Innovation and IT infrastructure strategy.
• Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained.
• Evaluates business needs, objectives, and goals, researching Innovation and IT applications necessary to meet the needs of the IE Network.
• Analyzes complex Innovation and IT business needs presented by users and customers and recommends technical solutions.
• Develop plans for the implementation of new projects, coordinating process deliverables with project leaders and stakeholders.
• Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures.
• Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment.
• Designs, configures and manages Active Directory and Citrix.
• Configures and supervises the implementation of management tools including monitoring, security, backup tools.
• Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc.
• Diagnose and resolve issues related to application delivery via Citrix and AWS.
• Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget.
• Manages Innovation and IT staff including as follows : recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required.
• Participates in all hardware and software evaluations along with vendor contracts.
• Makes purchasing recommendations and monitors contracted service(s) performance.
• Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting.
• Develops an Innovation and IT annual budget, justifying when needed.
• Reviews and compare actual results to planned budgetary performance.
• Directs management on potential technology solutions and implementations in support of Innovation and ITs new initiatives, opportunities, and procurement efforts.
• Ensures that network staff / resources utilize technology to provide secure processes to access information.
• Overseas end-user services, including help desk and technical support services.
• Performs liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting.
• Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders.
• Performs other duties as assigned.
• Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs.
• Train first level support personnel to close any open incidents correctly and promptly.
• Manage the calendar related to recurrent Innovation and IT activities.
• Work with other Innovation and IT teams and third-party support vendors for resolution of problems.
• Manage the execution of Innovation and IT study archival requests, exports, and other activities.
• Ensure that the team performs their work in compliance with policies and SOPs.
• Provide second level escalation and after-hours AND EXPERIENCE :
• Batchlors degree or equivalent experience required, Batchlors degree in IT, CIS, Computer Science or similar field strongly preferred.
• PACS / Clinical imaging experience preferred.
• 12-15 years of experience managing and directing enterprise IT operations.
• Enterprise, networking, virtualization, or security certifications preferred.
• Minimum of three years of HIPAA and / or GDPR experience.
• Familiarity with the design, installation, validation and compliant operation of complex clinical imaging data software and hardware systems.
• Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software.
• Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific or research that have IT implications.
• Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment.
• At least three years of ITIL experience and managing IT as a service; certification a plus.
• At least five years of experience managing cloud, PAAS, or SAAS environments; directly and / or through Managed Service :
• The Associate Director IT must possess the following skills and attributes to provide technology leadership and vision.
• Provides a strategic level of guidance in support of all information technology initiatives.
• Leadership : Exhibit confidence in self and others; accept feedback from others and give appropriate recognition to others.
• Leadership and management of administrative technology, ensuring the privacy and security of user information systems, staff productivity with technology support and the effective management of information technology assets.
• Create a sense of team morale and help to create a positive work environment.
• Quality Management : Look for ways to improve and promote quality.
• Understand business implications of decisions; display orientation to profitability; align work with strategic goals.
• Ethics : Treat people with respect, keep commitments; work with integrity and ethically.
• Uphold organizational values.
• Follow through on commitments.
• Strategic Thinking : Develop strategies to help achieve IT departmental and company goals.
• Organizational Support : Follow and support policies and procedures.
• Complete administrative tasks correctly and on time.
• Responds to management direction and aligns with company values and objectives.
• Oral / Written Communication Skills : Speak / write clearly and persuasively.
• Listen and get clarification.
• Demonstrate presentation skills.
• Actively participate in meetings.
• Cost Consciousness : Work within approved budget.
• Conserve organizational resources.
• Develop and implement cost saving measures.
• Innovation : Display original thinking and creativity.
• Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas.
• Adapt to changes in the work environment, manage competing demands, change approaches or methods to best fit the situation, able to deal with changes, delays, or unexpected events.
• Service oriented approach, flexible, and proactive.
• Must have superior attention to detail and excellent oral and written communication skills.
• Self-driven, ability to get the job done with little supervision, can-do positive attitude.
• Ability to excel in a team environment.
• Ability to work in strict compliance with all procedures, rules, and regulations.
• Maintain strict confidentiality of sensitive data, records, files, conversations, etc.
• Must be self-motivated and able to grasp new concepts quickly.

(ref : hirist.tech)