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IDAM IGA & PAM Technology Lead

IDAM IGA & PAM Technology Lead

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

POSITION RESPONSIBILITIES

Percent of Time

  • Oversee 16x5 operations for Identity, Directory, and Access Management (IDAM) services, ensuring uninterrupted service and providing off-hours escalation support for high-priority incidents (P1, P2).
  • Provide technical leadership and oversight for all relevant IDAM services, focusing primarily on Identity Governance and Administration (IGA), Privileged Access Management (PAM), data flows, and related integrations.
  • Monitor and manage system performance to ensure maximum uptime, scalability, and security across in-scope IDAM platforms.
  • Supervise Level 2 (L2) and Level 3 (L3) support for identity and authentication issues for both end users and technology teams, ensuring timely resolution and high-quality user experiences.
  • Lead incident and problem management processes, ensuring service level agreements (SLAs) are consistently met, root causes are identified, and issues are effectively addressed to prevent recurrence.
  • Troubleshoot authentication failures and collaborate with application teams to resolve availability issues, maintaining system reliability and addressing critical challenges.
  • Supervise incident response and root cause analysis for authentication service outages, identity synchronization issues, and cybersecurity events to ensure timely recovery and mitigation.
  • Serve as a key point of contact and subject matter expert for relevant IDAM programs, providing technical guidance and strategic input for projects and initiatives.
  • Plan and supervise installations, maintenance, and changes across in-scope IDAM systems and services.
  • Identify opportunities to enhance IDAM services, introduce new features to support business objectives, build compelling business cases, and drive initiatives from conception to successful implementation.
  • Drive adherence to global IDAM policies and processes, ensuring secure and efficient access to Zoetis information systems for all users.
  • Ensure the ZICC IDAM team collaborates closely with Service Desk, Site Services, and Security Operations teams to enhance IAM support processes and optimize cross-team collaboration.
  • Oversee IDAM Data Hygiene activities, ensuring clean, accurate, and well-managed identity data across systems. Collaborate closely with HR and other stakeholders to maintain data quality and integrity.

100%

ORGANIZATIONAL RELATIONSHIPS

  • Reports to ZICC-based IDAM Program Lead, with dotted line to US-based Head of IDAM and IDAM Operations Lead.
  • Be part of the global Technology Risk Management organization, which reports to the Chief Information Security Officer (CISO).
  • Collaborate regularly with ZTD application, business partner, and infrastructure teams.
  • Interact with external vendors or partners providing software, services, or APIs that require integration with IDAM systems, including establishing requirements, negotiating contracts, and facilitating technical integration.
  • Collaborate with implementation partners responsible for deploying, configuring, or maintaining integrated solutions within Zoetis' IT landscape.

    • Supervision

    Approximately 10 ZICC colleague members of the IDAM team.

    EDUCATION AND EXPERIENCE

    Education

  • University Degree in Computer Science or Information Systems is required
  • MS or advanced security / identity courses or other applicable certifications is desirable, including :

    • o Certified Information Systems Security Professional (CISSP)

    Experience

  • Minimum 10+ years of experience in Information Systems.
  • 6+ years of detailed, hands-on experience with IDAM, including IGA and PAM.
  • 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health.
  • Experience working with global teams across multiple time zones.
  • Proven experience in managing medium to large-scale, global IT projects.
  • Demonstrated ability to work within diverse technical teams.
  • Proven experience in leading technical teams and managing end-to-end solution delivery.
  • Strong experience collaborating with Managed Service Providers (MSPs), with a focus on ensuring quality and alignment.

    • TECHNICAL SKILLS REQUIREMENTS

    This is a combination functional, technical, and leadership role. The ideal candidate will demonstrate proficiency in these areas and provide leadership with respect to specific technologies :

  • Identity Governance & Administration (IGA) :

    • o Expertise with SailPoint IdentityIQ (IIQ).

    o Proficiency in Identity Lifecycle, Access Request & Recertification, and User Provisioning / Deprovisioning.

    o Experience integrating IGA tools with MS Active Directory, ServiceNow, Workday, SAP, and other enterprise systems.

    o Strong development skills in Java, Beanshell, XML, or similar languages for customizing workflows, connectors, and creating REST APIs.

    o Solid database / SQL skills for data management and integration.

    o Knowledge of additional IGA platforms is a plus, such as SailPoint Identity Security Cloud (ISC), Saviynt, etc.

  • Privileged Access Management (PAM) :

    • o Expertise with password vault solutions such as Delinea Secret Server, including password rotation.

    o Experience with Just-in-Time Access (JITA) solutions like Netwrix SecureOne.

    o Experience integrating PAM solutions with Windows, Linux, Databases, Network Devices, etc.

    o Knowledge of additional PAM platforms is a plus, such as CyberArk, etc.

  • Data Hygiene :

    • o Experience ensuring clean, accurate, and well-managed identity data across systems.

    o Proven ability to establish procedures for decommissioning access for departing employees and reassigning service accounts and entitlements.

    o Ability to collaborate with HR to ensure timely and accurate flows of authoritative user data.

  • End-User and Technology Team Support :

    • o Provide or supervise Level 2 (L2) and Level 3 (L3) support for identity and authentication issues for both end users and technology teams.

    o Troubleshoot authentication failures and collaborate with application teams to resolve availability issues.

    o Support incident response and root cause analysis for authentication service outages, identity synchronization issues, and cybersecurity events.

    o Work closely with Service Desk, Site Services, and Security Operations teams to enhance IAM support processes.

  • Experience with Enterprise & Cloud Directories (Desirable) :

    • o Knowledge of Microsoft Active Directory (AD) management, including trust relationships.

    o Functional understanding of Microsoft Entra ID (formerly Azure AD), including Conditional Access Policies, Modern Authentication, Single Sign-On (SSO), and B2B trusts.

    o Proficiency in PowerShell scripting for automation and troubleshooting.

    o Ability to resolve authentication failures, replication issues, and service outages.

  • Desirable Skills :

    • o Experience with Microsoft Power Apps is a plus, including building or customizing forms and applications to enhance identity-related workflows or integrations.

    o Experience with data analytics and automation tools, such as Alteryx, for streamlining workflows and troubleshooting data-related issues is a plus.

    o Familiarity with data warehousing concepts and the ability to collaborate effectively with teams managing data warehouses to support identity-related processes is a plus.

  • Must be fluent in both written and spoken English, with the ability to communicate effectively across technical and non-technical audiences.

    • PHYSICAL POSITION REQUIREMENTS

    Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of daily overlap with US ET Time zone).

    Full time

    Skills Required

    Idam, Privileged Access Management

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