General Manager - Tenant Experience

The Brigade Group is one of India’s leading real estate developers with over three decades. Founded in 1986, Brigade has transformed the skylines of South Indian cities such as Bengaluru, Chennai, Hyderabad, Mysuru, Mangalore, Chikmangalur, Kochi, and Gandhinagar's GIFT City. Our development spans the Residential, Commercial, Retail, Hospitality, and Education sectors and with 280+ completed buildings amounting to over 100+ million sq. ft of developed space across its diverse real estate portfolio. Brigade assures best-in-class design and top-of-the-line facilities that exude elegance and sophistication. The Residential developments include villas, villaments, penthouses, premium residences, luxury apartments, value homes, urban studios, independent living for seniors, plotted developments and mixed-use lifestyle enclaves and townships. Over the years, the projects have been one-of-a-kind in the sector, for example Brigade Gateway is Bengaluru’s first lifestyle enclave and Brigade Exotica, one of the tallest residential buildings in Bengaluru. The ‘Great Place to Work Institute’ has consistently recognised the Brigade Group as one of India’s best companies to work for in the real estate industry. This responsible attitude and innovative mindset combined with uncompromising quality of the projects over the years has created a brand of outstanding repute. Brigade has announced an ambitious target of achieving Net Zero emissions by 2045. This commitment reflects Brigade's dedication to sustainability and its responsibility to future generations.

Job Overview :

At Brigade, we believe offices are more than spaces — they are ecosystems that inspire productivity, collaboration, and belonging. As the General Manager / Lead- Tenant Experience, you will be the custodian of this promise, shaping end-to-end experiences that reflect Brigade’s legacy of trust, innovation, and customer-first service. In this leadership role, you will own the end-to-end tenant journey — from onboarding to operations to renewals — ensuring that every touchpoint reflects Brigade’s standards of service excellence, innovation, and sustainability. This role will also be responsible for driving the end-to-end establishment of the Global Capability Center. You will spearhead tenant engagement programs, events, marketing initiatives, and community-building activities, while driving business growth through retention, referrals, and cross-leasing opportunities. By integrating hospitality-inspired practices with digital platforms and ESG-led initiatives, you will help position Brigade as the preferred workplace partner of choice in India’s commercial real estate sector.

Key Responsibilities

End-to-End Tenant Journey

• Own the tenant experience lifecycle : onboarding, day-to-day engagement, service delivery, renewals, and exits.
• Define Brigade standards of excellence for tenant experience across office and co-working spaces.
• Ensure consistency and seamless delivery of Brigade’s “customer-first” ethos across every tenant touchpoint.

Tenant Engagement & Community Building

Marketing & Brand Experience

Business Development & Growth

Operational & Service Excellence

Digital Transformation & Insights

Establishing Global capability Center

Key Deliverables

Qualifications & Experience

Desired Skills & Competencies

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