Hiring Technical Support Analyst For Infosys / US Shift / Upto 6lpa.
ConfidentialBengaluru / Bangalore2 days ago
Job descriptionGraduate in any Technical Background Minimum 2 Year of Tech Support Experience Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts
Key Responsibilities :
- Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
- Resolve issues related to software installation, system configuration, and performance
- Deliver excellent customer service by communicating effectively and addressing client concerns professionally
- Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
- Log and document all technical issues in ticketing systems and escalate complex issues when necessary
- Provide step-by-step instructions to customers to resolve technical problems
- Ensure a high level of customer satisfaction through timely issue resolution
Skills & Qualifications :
Skills Required
Technical Support, Windows Troubleshooting, Technical Voice Process
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Technical Support Analyst • Bengaluru / Bangalore
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