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Hiring Technical Support Analyst For Tesco / Infosys!Day / UK Shift

Hiring Technical Support Analyst For Tesco / Infosys!Day / UK Shift

ConfidentialBengaluru / Bangalore
2 days ago
Job description

Key Responsibilities :

  • Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
  • Resolve issues related to software installation, system configuration, and performance
  • Deliver excellent customer service by communicating effectively and addressing client concerns professionally
  • Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
  • Log and document all technical issues in ticketing systems and escalate complex issues when necessary
  • Provide step-by-step instructions to customers to resolve technical problems
  • Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications :

  • Graduate in any discipline (freshers are welcome)
  • Strong knowledge of Microsoft technologies (Windows, Office, etc.)
  • Excellent oral and written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving and troubleshooting abilities
  • Willingness to work in shifts
  • Skills Required

    Technical Support, Windows Troubleshooting, Technical Voice Process

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    Technical Support Analyst • Bengaluru / Bangalore

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