L1 Technical Support Expert - Virtualization

Position : Technical Support Expert - Level 1

Experience : 5+ Years

Location : Bangalore, India

Duration : Full-Time Employee

Job Summary :

We are seeking a highly skilled Technical Support Expert - Level 1 with a minimum of 5 years of experience. The ideal candidate will have a deep understanding of virtualization concepts, hands-on experience with various hypervisors, and a strong background in supporting Linux environments. This role requires exceptional technical proficiency in backup solutions and the ability to communicate complex technical concepts to a diverse audience. You will be responsible for providing a superior customer experience, building long-lasting relationships, and delivering prompt, effective solutions.

Key Responsibilities :

Technical Support & Troubleshooting :

• Provide expert-level technical support for backup and recovery-related issues, partnering with customers, end-users, and resellers.
• Work with a variety of Linux and Unix variants (CentOS, Ubuntu, OES, etc.), performing tasks such as disk utilization analysis, file editing, and hardware diagnostics.
• Diagnose and resolve technical errors related to backup solutions Work with Postgres SQL databases and open-source Linux tools such as openVPN, fuse,

docker, flashcache, fio, quemu, and Interaction :

Core Experience :

and XenServer.

interpreting log files and networking.

(ref : hirist.tech)