Hiring Technical Support Analyst for UK Shift
ConfidentialBengaluru / Bangalore2 days ago
Job descriptionGraduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts
Key Responsibilities :
- Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
- Resolve issues related to software installation, system configuration, and performance
- Deliver excellent customer service by communicating effectively and addressing client concerns professionally
- Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
- Log and document all technical issues in ticketing systems and escalate complex issues when necessary
- Provide step-by-step instructions to customers to resolve technical problems
- Ensure a high level of customer satisfaction through timely issue resolution
Skills & Qualifications :
Skills Required
Technical Support, Windows Troubleshooting, Technical Voice Process
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Technical Support Analyst • Bengaluru / Bangalore
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