Customer Experience Specialist

Job title- RETAIL SALES EXECUTIVE

Location- PUNE, Phoenix Mall of the Millennium, Wakad,

Reports to STORE MANAGER

Key Responsibilities :

• Greet and assist customers, understanding their needs and recommending suitable products.
• Achieve individual and store sales targets.
• Ensure high levels of customer satisfaction through excellent service.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain visual merchandising standards as per brand guidelines (if required).
• Assist in daily store opening and closing activities (depend on shift)
• Ensure proper billing, cash handling, and reconciliation.
• Support in stock management, including goods receipt, tagging, and replenishment.
• Maintain store hygiene, safety, and overall presentation.
• Conduct regular stock audits to minimize shrinkage and discrepancies- corporate with Store Manager.
• Coordinate with the warehouse and logistics teams for stock transfers and returns.
• Update inventory records and assist in periodic stock-taking.

Qualifications & Skills :

Key Performance Indicators (KPIs) :