Digital Experience Platform Specialist

HTC Global ServicesRepublic Of India, IN

16 days ago

Job description

Key Responsibilities

Configure and optimize Sprinklr modules (Social Listening, Care,) to support Client’s digital customer experience strategy
Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels
Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors
Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions
Ensure Sprinklr configurations align with governance, compliance, and data privacy standards
Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents
Provide training, documentation, and best practices to business users for effective platform adoption
Previous experience in configuring workflows on Live Chat and WhatsApp

Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, Marketing Technology, or a related field

2–5 years of hands-on experience configuring and developing in Sprinklr

Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, setting up zeroshot model is mandatory

Proficiency in APIs, REST / JSON integrations, and data handling

Experience in building dashboards, reporting, and automation rules within Sprinklr

Strong analytical and problem-solving skills with attention to detail

Excellent communication and stakeholder management skills

Preferred Qualifications

Sprinklr certifications (e.G., Platform Administrator, Modern Care, or Marketing Specialist)

Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics)

Familiarity with SQL and data visualization (Power BI, Tableau)

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Digital Specialist • Republic Of India, IN

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