Customer Experience Specialist - Jewelry Retail

Company Description

CaratLane, founded in 2008 by Mithun Sacheti and Srinivasa Gopalan, is India’s first omni-channel jewellery brand, redefining how people experience jewellery. In 2016, CaratLane formed a strategic partnership with Titan Company Limited, aligning with India's largest retail jeweller, Tanishq. In 2024, CaratLane proudly evolved into CaratLane – A Tata Product, reflecting its alignment with Tata’s legacy of excellence. With over 4,000 CaratLaners and a growing network of 300+ stores globally, CaratLane is committed to innovation, craftsmanship, and customer satisfaction. For more details, visit www.CaratLane.Com.

Role Description

This is a full-time on-site role for a Retail Salesperson located in Chandigarh, India. The Retail Salesperson will be responsible for assisting customers in selecting jewellery, providing product knowledge, facilitating sales transactions, and delivering excellent customer service. Daily tasks include maintaining store displays, managing inventory, and ensuring a positive shopping experience for all customers.

Qualifications

• Knowledge of Product Knowledge and Retail Sales
• Strong Communication and Customer Service skills
• Experience in Sales
• Excellent interpersonal skills
• Ability to work in a team-oriented environment
• Previous retail experience, preferably in the jewellery industry