Customer Experience Specialist

Job Summary :

The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.

Key Responsibilities :

Customer Support Operations :

• Implement customer support strategies to enhance the overall customer experience.
• Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
• Improve customer support processes across all communication channels (email, chat, phone, and social media).
• Manage order-related issues, returns, refunds, and cancellations efficiently.
• Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.

Customer Satisfaction & Retention :

Technology & Process Improvement :

Key Performance Indicators (KPIs) :

Qualifications & Skills :

Proficiency in CRM tools.