Client Experience Specialist

Please find the JD.

1. Monitor and control tour operating costs to maintain profitability.

2. Upsell services to enhance client experience and increase margins.

3. Ensure file closures are completed within stipulated timelines and as per company guidelines.

4. Coordinate with partners, Destination Management Companies (DMCs), and internal teams to

ensure smooth execution of tours.

5. Ensure real-time sharing of customer information with suppliers for accurate service delivery.

6. Adhere to operational procedures and compliance requirements defined by the company.

7. Ensure systems are updated with accurate and relevant costs.

8. Track and process supplier payments efficiently.

9. Maintain proper documentation for visa, biometrics, and interviews.

10. Ensure seamless coordination of logistics, rooming lists, menus, venue confirmations, and

Tour Manager activities.

11. Monitor on-ground commitments from suppliers, hotels, and clients to ensure service delivery

as per the memorandum of understanding.

12. Gather and analyze client feedback to improve service quality and customer satisfaction.

Requirement : -

• Must have 4-7 years of experience in MICE Operations
• Candidate should posses good communication skills
• Must have experience with vendor negotiation, budgeting & cost control, project management, client servicing, travel logistics

Skills : -

MICE Operations, Event Management, Conference Palnning, Incentive Travel, Exhibition, Corporate Events, Destination Management, Vendor Negotiation, Group Travel Co-ordination, Hotel Contracting, Venue Sourcing