Junior International Telecaller

Job Title : Junior Telecaller - US Doctor's Care Coordinator

Location : Pune (Hybrid)

Job Type : Full-time (Hybrid)

Company Description :

Way2Cloud is a dynamic healthcare services provider dedicated to facilitating seamless patient care experiences. We specialize in assisting US doctor's offices in managing appointment scheduling and patient balances. Our team of telecallers plays a pivotal role in ensuring efficient patient engagement and satisfaction.

Job Description :

As a Telecaller at Way2Cloud, you will be responsible for communicating with US doctor's offices to schedule patient appointments and collect pending balances. You will work closely with healthcare professionals to ensure a smooth and organized process, contributing to enhanced patient satisfaction and operational efficiency.

Key Responsibilities

1. Appointment Scheduling : Coordinate with US doctor's offices to schedule patient appointments based on availability and patient preferences.

2. Patient Engagement : Communicate effectively with patients to confirm appointments and provide necessary information regarding upcoming visits.

3. Pending Balance Collection : Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries.

4. Data Management : Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills.

5. Communication : Build and maintain professional relationships with US doctor's office staff through clear and concise communication via phone and email.

• Required Skills :

1. Strong Communication Skills : Excellent verbal and written communication skills, with the ability to engage effectively with healthcare professionals and patients.

2. Customer Service : Prior experience in customer service or healthcare support roles preferred, with a focus on delivering exceptional patient experiences.

3. Organizational Skills : Ability to manage multiple tasks efficiently, prioritize workload, and maintain attention to detail in a fast-paced environment.

4. Basic MS Excel Skills : Proficiency in basic spreadsheet functions (e.g., data entry, formatting, sorting) to manage and update appointment and patient balance records.

5. Adaptability : Capacity to adapt to changing priorities and operational needs, with a flexible approach to work schedules and tasks.

6.  Work Timings :  The Candidate should be comfortable working in the US Shift, i.e. 4 : 30 PM to 1 : 30 AM IST or 5 : 30 PM to 2 : 30 AM IST

Qualifications :

Benefits :

Join our team at Way2Cloud and make a meaningful impact on patient care delivery while enjoying the flexibility of hybrid work. Apply today to embark on a rewarding career journey with us!

Skills Required

Organizational Skills, Customer Service, Adaptability, Strong Communication Skills