Telecalling Officers

About the Role :

• Make outbound calls to potential and existing customers to promote products or services
• Handle inbound inquiries and provide detailed information to customers
• Maintain and update customer databases with accurate information after each interaction
• Follow up on leads generated through marketing campaigns and convert them into sales opportunities
• Understand customer needs and provide suitable product or service recommendations
• Achieve daily, weekly, and monthly call and conversion targets
• Handle customer complaints or issues promptly and professionally
• Collaborate with the sales and marketing teams to support lead generation and customer engagement activities
• Maintain call quality standards and ensure adherence to company communication protocols

Qualifications :

Skills Required

Telecalling, Telesales, Customer Service, Lead Generation, Crm, Call Handling