Customer Care Executive (UK Shift)

Key Responsibilities

• Handle inbound customer inquiries via  calls, emails, and chats  with professionalism and efficiency.
• Resolve customer issues  by clarifying concerns, researching solutions, and implementing timely resolutions.
• Maintain accurate records in the call center database through diligent  data entry  and updates.
• Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery.
• Proactively  update job knowledge  through training and stay informed about process changes.
• Ensure operational continuity by monitoring equipment and reporting technical malfunctions.

Skills & Qualifications

Skills Required

Emails, Customer Care Service, Data Entry, Crm Systems