Customer Care Executive

Skills :

Customer Service, CRM Software, Communication Skills, Email Correspondence, Problem Solving, Active Listening,

Job Purpose

The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships. The role ensures smooth communication between the dealership and customers, enhancing brand loyalty and dealership reputation.

Key Responsibilities

• Customer Interaction & Support
• Handle inbound and outbound calls, emails, and walk-in enquiries.
• Provide information on sales, service, insurance, and accessories.
• Assist customers in booking test drives, service appointments, and resolving queries.
• Relationship Management
• Maintain continuous follow-ups with customers before and after sales / service.
• Ensure timely feedback calls post-service and delivery.
• Handle escalations with empathy and professionalism.
• Coordination & Documentation
• Work closely with Sales, Service, and Insurance teams for smooth customer experience.
• Maintain customer records in CRM software.
• Support in preparing MIS reports, feedback analysis, and CSI scores.
• Customer Experience Enhancement
• Ensure a premium customer experience at the showroom / over phone.
• Support in organizing customer engagement activities and events.
• Promote loyalty programs, service packages, and dealership offerings.

Key Skills & Competencies

Qualifications & Experience

Skills Required

Problem Solving, Communication Skills, Customer Service, crm software, Ms Office