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Pegasystems - Principal Engineer - Technical Support
Pegasystems Worldwide India Pvt. Ltd.Hyderabad23 days ago
Job descriptionStrong oral and written communication, with composure under pressure and a collaborative mindset in agile environments. Proven customer-facing abilities, including expectation management and clear, professional communication across all levels. Advanced teamwork and conflict resolution skills, with experience negotiating across groups. Strong technical aptitude for diagnosing and resolving complex enterprise application issues across full-stack deployments. Skilled in handling Severity-1, Major Incident Management, and critical client escalations with rapid understanding of architecture and root cause identification. Minimum 7+ years in product support, ideally within a product organization. Skilled in handling Severity-1, FTS , and critical client escalations with rapid understanding of architecture and root cause identification. Strong tactical thinkingadept at providing workarounds, analyzing real-world problems, and approaching challenges with creative solutions. Knowledge of RCA frameworks and incident documentation standards. Familiarity with Kubernetes , Docker , performance tuning , databases , and monitoring tools is a plus. Gartner Analyst acclaimed technology leadership across our categories of products. Continuous learning and development opportunities. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.
What You'll Do At Pega :
- Build strong client relationships by resolving issues swiftly and professionally, setting clear priorities and timelines.
- Lead resolution of complex technical issues within your area of expertise.
- Own issues end-to-end, collaborating across teams and providing regular client updates.
- Proactively manage issues to prevent escalations and meet SLAs.
- Leverage AI tools and automation to enhance diagnostics, accelerate issue resolution, and improve support efficiency.
Who You Are :
What You've Accomplished :
Pega Offers You :
(ref : hirist.tech)
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Technical Support Engineer • Hyderabad
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