Sr. Manager, Customer Success - India

Overview

We're seeking a Customer Success Manager to support our distributor network and drive business growth by enhancing customer value and experience. The role involves analyzing customer data, conducting product demos, and ensuring smooth transitions from sales to service. You'll build long-term relationships, implement revenue-boosting programs, and reduce churn. Collaboration across teams and timely resolution of customer concerns are key. Ideal candidates bring 15+ years of marketing experience, strong interpersonal skills, and a passion for customer success.

How You Would Contribute

• Establish clear customer retention goals
• Process landmarks for the customers and distributors to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve customer experience
• Stay abreast with latest tools, trends, and protocols; Engage with marketers across segments to employ guidelines for consumer research.
• You will be working cohesively with other functions and collaborating constructively with peers
• Present high-quality documents to leadership
• Work effectively in a fast paced work environment, where multitasking while maintaining quality and attention to detail are the norm

Skills And Background Required To Be Successful

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Skills Required

Product Demos