Draup - Senior Customer Success Manager

Function : Customer Success

Geographical Market : US / India

Work location : Bangalore (Hybird)

About Draup :

Draup is an AI-driven enterprise decision-making B2B SaaS platform for global organizations. We empower sales and talent teams with actionable insights to drive strategic growth. Our mission is to help companies make smarter decisions through data, intelligence, and innovation.

Role Overview :

As a Senior Customer Success Manager at Draup, you will be responsible for driving customer adoption, retention, and revenue growth. You will act as a strategic advisor to our enterprise clients, ensuring they derive maximum value from Draup's platform and services. This role demands a proactive leader who can manage complex relationships, deliver insights, and collaborate cross-functionally to elevate customer experience.

Key Responsibilities :

• Customer Engagement : Foster strong relationships with key stakeholders across enterprise accounts and ensuring high customer retention and renewals.
• Strategic Account Planning : Develop and execute success plans that align with customer goals and drive platform adoption.
• QBR : Ensure customers realize measurable value from Draup's solutions through product adoption, leadership business reviews and strategic engagements.
• Cross-functional Collaboration : Work closely with Product, Sales, and Engineering teams to advocate for customer needs and influence roadmap decisions.
• Renewals & Upsell : Drive renewals and identify expansion opportunities by demonstrating ROI and business impact.
• Customer Advocacy : Cultivate champions within accounts and encourage participation in case studies, testimonials, and reference programs.
• Data-Driven Insights : Leverage platform analytics and customer data to provide actionable recommendations and drive usage.

Qualifications & Skills :

Why Join Draup?

(ref : iimjobs.com)