This job offer is not available in your country.
Customer Success Manager
Servion Global Solutionsbangalore, karnataka, in17 days ago
Job descriptionDrive product adoption by educating customers on best practices and Cisco’s capabilities. Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions. Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions. Collaborate with the Sales and Account teams to identify upselling and cross-selling opportunities. Support renewal discussions by demonstrating ongoing value and resolving concerns. Identify areas for expanding Cisco’s footprint in the customer's ecosystem. Act as the voice of the customer within Cisco, advocating for their needs and challenges. Manage and resolve escalations by coordinating with internal teams and stakeholders. Provide feedback to Cisco’s product teams to improve offerings based on customer insights. Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success. Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation. Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support. Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment. Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.
8-12 years experience, UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management
1. Customer Engagement and Relationship Management
- Act as the primary point of contact for the customer, building trust and long-term relationships.
- Develop a thorough understanding of the customer's business goals, challenges, and objectives.
- Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.
2. Adoption and Value Realization
3. Renewals and Growth
4. Escalation and Advocacy
5. Collaboration and Coordination
6. Enablement and Training
Create a job alert for this search
Customer Manager • bangalore, karnataka, in
Related jobs
Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a.Koramangala, Bangalore (In-Office).
You'll be part of our 24x7 customer success team managing frontline su...Show moreLast updated: 30+ days ago
Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect.
But we are going to chase it because, in the process, we wi...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
ShopalystBengaluru, Karnataka, India Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products th...Show moreLast updated: 30+ days ago
Customer Success Manager
RichpanelBengaluru, KA, INQuick Apply
- Promoted
Customer Success Manager
Algonomybangalore, karnataka, in Manager – Customer Success (Open Position – 1).You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions.
Develop Engagement and Relatio...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager(CSM)
ConfidentialBengaluru / Bangalore, India Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools.Backed by real-time data...Show moreLast updated: 9 days ago
- Promoted
Customer Success Manager
SupersetBengaluru, Karnataka, India Associate Customer Success Manager at Superset.Sup erset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation pla...Show moreLast updated: 30+ days ago
- Promoted
Enterprise Customer Success Manager - US
ConfidentialBengaluru / Bangalore, India By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence.We are funded by t...Show moreLast updated: 9 days ago
- Promoted
Customer Success Manager-IOT
VOISBangalore Urban, Karnataka, India As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and...Show moreLast updated: 23 days ago
- Promoted
Cluster Manager
QuanteanNelamangala, India Key Responsibilities Appraise loan proposals & meet customers.Lead & motivate Sales Officers & sourcing agents.Plan monthly marketing activities & drive business.
Ensure team productivity targets ...Show moreLast updated: 3 days ago
- Promoted
Technical Customer Success Manager
ConfidentialBengaluru / Bangalore, India Esper is experiencing hyper growth! We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and m...Show moreLast updated: 9 days ago
- Promoted
Customer Success Manager
RecroBengaluru, Karnataka, India Designation - Partner Success Specialist.The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,.
The Partner Success Special...Show moreLast updated: 4 days ago
- Promoted
Customer Success Associate
Readywirehosur, tamil nadu, in We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction.
Would you be interested in learning more about this posi...Show moreLast updated: 18 days ago
- Promoted
Implementation Manager
SuperAGIhosur, tamil nadu, in SuperAGI is building the future of sales and marketing with AI Agents.Our platform automates outreach, pipeline management, and customer engagement for high-growth companies worldwide.We’re scaling...Show moreLast updated: 7 days ago
- Promoted
Customer Success Manager 2
ConfidentialBengaluru / Bangalore, India At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world.
From the central office to the classroom to the h...Show moreLast updated: 9 days ago
- Promoted
Customer Success Manager
Zocketbangalore, karnataka, in Customer Success Manager ( US & Eurasia ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale thei...Show moreLast updated: 26 days ago
- Promoted
- New!
Customer Success Executive
StarApps Studiohosur, tamil nadu, in Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM).StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plu...Show moreLast updated: 4 hours ago
- Promoted
Enterprise Customer Success Manager
ResponsiveBengaluru, India Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information.
The AI-powered Responsive Platform...Show moreLast updated: 30+ days ago
Customer Success Manager
MyAdviceBangalore, Karnataka, INQuick Apply
- Promoted
Customer Success Manager - EMEA & APAC
BiteSpeedBengaluru, Karnataka, India AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
ConfidentialBengaluru / Bangalore The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.
Assist customers in getting started with the solution by providi...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Success Manager (CS - 10425)
ConfidentialBengaluru / Bangalore Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period.Being responsible for every aspect of the customer journey post sales handoff.Be the...Show moreLast updated: 7 days ago