Customer Success Specialist

Customer Success Specialist – Bangalore, India

Location : Bangalore (On-site; no WFH / hybrid option)

Employment Type : Full-time

Industry : SaaS | EdTech | Higher Education Quality Assurance

Reports To : Head – Customer Success

CTC - Rs. 3 Lacs to 6 Lacs

About Studium

Studium is India’s most advanced accreditation intelligence platform. We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.

Our clients include premier institutions like IIMs, NMIMS, DY Patil, and more. Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education.

Learn more : Overview

We are looking for a Customer Success Specialist ( Bangalore ) to manage client relationships and support new business development.

70% Customer Success | 30% Business Growth

You’ll be Studium’s key representative in Bangalore , working directly with top colleges and universities.

This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education.

Key Responsibilities Customer Success

Act as the primary contact for all active clients in Bangalore

Conduct regular college visits to support adoption and implementation of Studium tools

Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)

Train faculty and administrators on product usage

Ensure client satisfaction, timely resolution, and strategic follow-up

Business Development

Support outreach to new institutions in the region

Participate in early-stage meetings, demos, and presentations

Represent Studium at academic events and networking forums

Domain Enablement

Understand accreditation frameworks (NAAC, NBA, NIRF, AACSB)

Position Studium as a trusted domain expert, not just a software provider

Share client feedback with internal teams for product improvements

Coordination & Training

Report regional activities and insights to HQ

Attend one-time training and onboarding at Studium HQ in Pune

Role is fully based in Bangalore with client-site travel as required

Ideal Candidate Profile

Master’s degree preferred (Education, Management, Policy, or related areas)

Excellent communication and interpersonal skills

Street-smart, proactive, and quick learner

Experience in client management, EdTech, SaaS, or higher education is a plus

Must be based in Bangalore and willing to travel frequently within the region

What We Offer

A mission-driven role at the forefront of higher education transformation

Opportunity to work with top-tier institutions and leaders

Comprehensive onboarding and domain training at Pune HQ

Exposure to product, strategy, and data teams in a fast-growing startup

Interested? Apply now and be part of our mission to make quality assurance simple, structured, and data-driven.