Assistant Manager - Payment Services

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GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

Job Introduction

Within Digital Business Services, Global Operation Services is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying goods, and setting up companies. Global Operation Services teams are making sure all this happens smoothly.

• Manage and control daily operations and administration of operations (which includes Cash and cheque collection for the corporate customers) to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Adhere to the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
• Setting discipline for routine activities and ensuring deadlines are met.

Principal Responsibilities

Requirements

This role requires 2 years of overall Banking exposure.

Skills required for success are :

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