Business Systems Analyst

Secondary Skills :

• Basic understanding of data extraction and transformation processes
• Proficiency in Excel, including creating functions and preparing exhibits.
• Ability to evaluate, analyze, and interpret the voice of the customer through various data sources.
• Familiarity with technologies utilized in the industry and the ability to see their impact.
• Experience with ServiceNow, including incident logging, categorization, workflow management, and reporting. Good-to-Have Skills :
• ITIL certification or experience in IT Service Management (ITSM) frameworks.
• Experience with simple report building in PowerBI.
• Familiarity with workflow automation tools (e.g., Power Automate, RPA)

Skills Required

Agile Methodologies, Jira, Excel, Sql