Job Description :
We are looking for a Senior Business Analyst to join our fast-paced digital and product development team. In this role, you will drive business solutions from ideation through execution, working closely with stakeholders across Product, Engineering, UX, and Operations. Experience in the e-commerce domain is highly preferred.
You will be responsible for translating business objectives into clear requirements, identifying process improvements, and delivering insights that shape our platforms roadmap and enhance the customer experience.
Key Responsibilities :
Requirements Gathering & Documentation :
- Work with cross-functional teams to gather, analyse, and document business and technical requirements.
- Write clear and testable user stories with acceptance criteria for agile delivery teams.
- Create BRDs, FRDs, data / process flow diagrams, and use case documentation.
Stakeholder Collaboration :
Act as a liaison between business units, product owners, developers, and QA teams.Facilitate requirement workshops, refinement sessions, and sprint planning meetings.Manage stakeholder expectations and resolve conflicting priorities.Agile Project Execution :
Own backlog grooming and prioritization for assigned product areas.Ensure stories are sprint-ready and aligned to the release plan.Participate in daily stand-ups, retrospectives, and demos.Data Analysis & Problem Solving :
Use data-driven insights to influence feature enhancements and resolve pain points.Partner with analytics teams to define KPIs and reporting needs.Propose solutions for improving customer experience, order fulfilment, and operational efficiency.E-commerce Focus (Preferred) :
Understanding of end-to-end e-commerce processes : Catalog, search, cart, checkout, shipping, returns, promotions.Familiarity with digital metrics like conversion rate, cart abandonment, and AOV.Experience with order management, warehouse fulfilment, or shipping logic is a plus.Continuous Improvement & Leadership :
Mentor junior BAs or cross-functional partners.Lead initiatives for process improvement and documentation standardization.Contribute to retrospectives and continuous feedback loops to improve team output.Required Skills & Qualifications :
5+ years of experience as a Business Analyst or Product Analyst, preferably in a digital or e-commerce environment.Strong experience in writing user stories, acceptance criteria, and maintaining backlogs.Hands-on experience with tools like JIRA, Confluence, Excel, and wireframing tools (Balsamiq, Figma, etc.).Proficient in data analysis (basic SQL or Excel).Excellent communication, facilitation, and stakeholder management skills.Strong problem-solving and critical-thinking capabilities.Familiarity with Agile / Scrum methodology.Preferred Qualifications :
Prior experience in e-commerce, retail, logistics, or digital marketplaces.Experience working with APIs, product data models, or order management systems.Agile certification (e.g., CSM, PMI-ACP) is a Collaborative, inclusive, and fast-paced environment.Opportunities for career growth and skill development.Exposure to real-world business problems and innovative solutions.Competitive salary, benefits, and performance-based incentiv(ref : hirist.tech)