Fundamento - Manager - Customer Success

About Fundamento

We're on a mission to reinvent how enterprises talk to their customers

At Fundamento, we're building voice agents that are transforming how India's biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview

As a Customer Success Manager at Fundamento, you'll drive value for enterprise clients, unlock growth within accounts, and build scalable systems to elevate customer experience- while mentoring the team and working closely with leadership.

Key Responsibilities

1. Account Growth & Expansion

• Manage 6-8 enterprise accounts, acting as the primary point of contact and trusted advisor.
• Drive account expansion through upselling, cross-selling, and increasing adoption.
• Deliver measurable ROI for customers by aligning Fundamento's AI solutions with their business goals.
• Maintain strong quality standards and ensure SLAs are consistently met.

2. Customer Success & Retention

3. Process Building & Scale

4. Team Leadership & Enablement

5. Strategic Exposure

What We're Looking For :

1. 4-7 years of experience in Customer Success, Account Management, or Enterprise Relationship roles.

2. Strong data analytical skills (Excel / Google Sheets; comfort with dashboards, pivot tables, reporting).

3. Proven track record in account expansion, ROI delivery, and quality management.

4. Background in FinTech or SaaS (preferred).

5. Excellent Communication - fluent, confident, and persuasive in enterprise settings.

6. Managerial experience - mentoring or leading junior team members.

7. Flexibility - comfortable with customer schedules requiring non-standard hours.

What We Offer :

1. High-Impact Work : Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.

2. Ownership & Autonomy : Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.

3. Learning & growth : Annual learning allowance of - 10,000+, mentorship, and hands-on AI exposure.

4. Flexibility : WFH options twice a month, flexible hours, and competitive appraisal hikes.

Have questions? Reach out to meenakshi@fundamento.ai

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together and where your work drives real change for some of India's leading financial institutions.

(ref : iimjobs.com)