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L1 / L2 Support Engineer - Ticketing System
Grizmo LabsHyderabad30+ days ago
Job description1.55 years of L1 / L2 production support Excellent English communication with neutral accent Hands-on with Linux, Windows, job scheduling, monitoring tools (Nagios, Tivoli, PRTG, Dynatrace, CloudWatch) Work with global clients across industries like retail, airlines & gaming Be at the heart of mission-critical production systems Build resilience, speed & real-world problem-solving skills
Role : Support Engineer (L1 / L2, 1.5 5 yrs exp)
Your mission : Keep the digital world running.
This isnt just IT support its being the first responder when seconds matter and the unseen force behind flawless experiences.
What youll do :
- Monitor enterprise applications, servers & jobs (24x7)
- Respond to alerts, tickets & client escalations
- Run batch jobs, reports & scheduled processes
- Troubleshoot issues, recover systems & analyze logs
- Coordinate with tech teams for fixes & upgrades
What were looking for :
Bonus : AWS, Kafka, Node.js, MongoDB, APIs
Why join us ?
(ref : hirist.tech)
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Engineer System • Hyderabad
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