Application Development Support Engineer

What You Will Do

• Provide first-line technical support for enterprise software applications, focusing on data-related issues to ensure optimal performance and reliability.
• Troubleshoot, debug, and resolve data and functionality issues within the applications.
• Ensure data accuracy, consistency, and availability through data validation, cleansing, and migration tasks.
• Monitor application performance and health, identifying potential data processing and storage issues.
• Investigate root causes of application and data-related problems, collaborating with development teams to implement lasting solutions.
• Work closely with development, operations, and other cross-functional teams to resolve issues and improve application stability.
• Create and maintain detailed documentation for support procedures, troubleshooting, and data management processes.
• Act as a key point of contact for incident and problem management within a global support structure.
• Participate in disaster recovery planning, testing, and documentation.
• Perform patch management and maintenance of operating systems and applications.
• Assist in application deployments and updates, ensuring data integrity throughout.
• Provide training and create support materials for end-users, especially on data-related application features.

Basic Qualifications

Technical Proficiency

Preferred Qualifications

Skills Required

Databricks, Mongodb, React, Python