Product Support Engineer

Job Summary -

Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He / She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S / he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!

Responsibilities -

• Responsible for providing product support to users of the Highradius applications.
• Own customer reported issues and drive them to resolution meeting the SLAs
• Provide a delightful customer experience by partnering with internal and external stake holders
• Supports and contributes to the growth of best practices for delivery of HighRadius Support services
• Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
• Have the will to learn and understand our products and their features to support and educate clients
• Follow the Quality and Process compliance to do the right thing for customers and the organization
• Dynamically prioritize tickets and multi-task when needed
• To be a team player who can work in rotational shifts.
• To empathize with client situations and provide quick resolutions or workarounds.
• Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Requirements -

Skills Required

Knowledge Base, Sql, Application Support, Case Management, Scripting