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Team Leader
M-Sanvi Real Estate Pvt LtdGurgaon, India1 day ago
Job descriptionTrack and analyse key metrics such as : Prepare regular reports on team performance. Identify training needs and conduct or coordinate training sessions. Mentor new hires and provide ongoing support. Implement performance improvement plans when necessary. Ensure timely follow-up on property inquiries and lead assignments. Work with marketing to align on campaign goals and script updates. Ensure the team is capturing and updating CRM data accurately. Handle escalated calls or complex customer issues. Maintain high levels of customer satisfaction. Work on strategies to improve customer interaction and engagement. Liaise with the sales team to ensure smooth transfer of qualified leads. Provide feedback on lead quality and campaign effectiveness. Align with marketing on promotions, offers, or changes in project details. Generate and share daily / weekly / monthly performance dashboards. Analyse trends in call volume, customer queries, and agent performance. You have at least 2 years experience within a CRM Manager role, ideally within the the Financial Services Industry and Real Estate industry. You possess excellent interpersonal as well as written and verbal communication skills. You have working knowledge of dialer You pay strong attention to detail and deliver work that is of a high standard You are adaptable and thrive in changing environments You are a strong team player who can manage multiple stakeholders Join a market leader within the Financial Services Industry A role that offers a breadth of learning opportunities Leadership Role
Sanvi Real Estate PVT LTD. is a renowned Real Estate firm located in Uttam Nagar, West Delhi. We provide individual builder’s floor for sale in Delhi NCR with all basic amenities and offers a good number of independent apartments. Our company has a team of highly trained and qualified engineers, technicians and contractors. We have strategic tie-ups with reliable suppliers ensuring the timely and quality supply of material. Builder floors are designed to provide a hassle-free living experience with the pleasure and conveniences of independent Experience. For our customers, a variety of options are there to buy a flat whether it is 1BHK Flat, 2BHK Flat, 3BHK Flat, or a 4BHK Flat. We are SANVI ESTATE INDIA PVT LTD is Real Estate Company is which cover real estate topic, property related topic, apartments interior design topic, villas house design topic , apartments tour, sample apartments tour, furniture in luxury apartments house tour, property in India related. interior design in Home, interior design in house, interior design in villas, interior design in bedroom, interior design drawing area, interior design in dining room, interior designs for kitchen.
The Role
Key Responsibilities (KRAs) :
1. Team Management & Supervision
- Supervise daily operations of the call center team.
- Monitor agent performance and provide coaching.
- Conduct daily / weekly team briefings and huddles.
- Ensure adherence to company policies and call center procedures.
2. Performance Monitoring
Call quality
Call handling time
Lead conversion rate
First call resolution
3. Training & Development
4. Lead Generation & Follow-Up
5. Customer Experience
6. Coordination with Sales & Marketing
7. Reporting & Analysis
Ideal Profile
What's on Offer?
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Team Leader • Gurgaon, India
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