Altizon - L1 / L2 Support Engineer / Developer

Key Responsibilities :

• Provide Level 1 and Level 2 support for web applications using ReactJS, Ruby on Rails, and MongoDB.
• Troubleshoot and resolve software defects, performance issues, and user queries efficiently.
• Work closely with development teams to escalate, diagnose, and fix bugs.
• Assist in minor application development, bug fixes, and feature enhancements.
• Monitor application health and perform routine maintenance tasks.
• Document support procedures, issue resolutions, and best practices.
• Collaborate with cross-functional teams including QA, product, and customer support to improve user experience.
• Participate in daily standups and contribute to agile development Skills & Qualifications :
• 23 years of experience in a technical support or software development role.
• Hands-on experience with ReactJS for frontend support and development.
• Working knowledge of Ruby on Rails framework.
• Experience with MongoDB or similar NoSQL databases.
• Strong problem-solving and analytical skills.
• Good understanding of REST APIs and web services.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Familiarity with version control systems such as Git.
• Basic understanding of Linux / Unix systems is a Qualifications :
• Exposure to cloud environments (AWS, Azure, or GCP).
• Experience with monitoring and logging tools.
• Knowledge of containerization (Docker) and CI / CD pipelines is advantageous

(ref : hirist.tech)