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L2 support

L2 support

Zensar Technologiespune, India
10 hours ago
Job description
  • Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
  • Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
  • Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
  • Coordinate with vendors and technical teams for complex problem resolution.
  • Document solutions, contribute to knowledge base articles, and provide training where needed.
  • Support system updates, patches, and validation activities under IT governance.
  • Ensure compliance with healthcare regulations and data privacy standards.

    • These are some of the medical tools the client had mentioned (they dont need to know all of them) :

    • Insignia / Intellirad PACS (Picture Archiving and Communication System)
    • IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
    • Magentus RIS (Radiology Information System)
    • Medilogik EMS (Clinical & Cardiology Reporting Solutions)
    • CIMAR (Cloud-based Medical Image Exchange Platform)
    • iQemo (Oncology Treatment Workflow Solution)
    • IEP (Image Exchange Portal)
    • eRS (Electronic Referral System)
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    L2 Support • pune, India

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