Support Engineer - (Kubernetes & OpenShift)

Velotio Technologies is a product engineering company working with innovative startups and enterprises. We are a certified Great Place to Work® and recognized as one of the best companies to work for in India. We have provided full-stack product development for 110+ startups across the globe building products in the cloud-native, data engineering, B2B SaaS, IoT & Machine Learning space. Our team of 450+ elite software engineers solves hard technical problems while transforming customer ideas into successful products.

We are looking for motivated L1 Support Engineers to provide 24x7 monitoring and first-line support for our clients cloud-native infrastructure. The environment includes OpenShift, Kubernetes, ArgoCD (Helm-based deployments), and VMs running within OpenShift. The engineers will be the first point of contact for incidents, service requests, and alerts, ensuring timely triage, resolution (where possible), and escalation.

Requirements

Key Responsibilities

• Monitoring & Incident Response
• Proactively monitor clusters, workloads, and services using available tools and dashboards.
• Acknowledge and respond to alerts, tickets, or user-reported issues in a timely manner.
• Perform initial triage, log collection, and basic troubleshooting.
• Kubernetes & OpenShift
• Understand basic kubectl / oc commands to check pod, node, and deployment health.
• Verify and troubleshoot Helm chart deployments via ArgoCD (e.g., failed syncs, pod restarts, misconfigurations).
• Assist in monitoring VMs running within OpenShift and escalate infrastructure-level issues.
• ITSM & Communication
• Work with ITSM tools (ServiceNow, Jira, or similar) for incident, change, and problem management.
• Follow escalation matrix for unresolved issues (to L2 / L3 / SME teams).
• Provide clear, concise communication to stakeholders and update tickets with accurate details.
• Shift & Collaboration
• Operate in a 24x7 rotational shift model ensuring continuous coverage.
• Collaborate closely with client engineers and internal SMEs to minimize downtime.
• Document common fixes and known issues in runbooks / knowledge base.

Required Skills

Nice to Have

What We Offer

Benefits

Our Culture :

At Velotio, we embrace diversity. Inclusion is a priority for us, and we are eager to foster an environment where everyone feels valued. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation