Manager- Global Workforce

Manager, Global Workforce — Scholars Platform

Location : Remote (Global) — frequent overlap with Americas / EMEA time zones

Reporting to : Director HR

Role type : Full-time

Team : Will be an individual contributor who works closely with multiple stakeholders.

Role summary

Lead end-to-end HR and operations for our global Scholars workforce — lifecycle management, compliance, vendor & program operations, and people analytics to scale a high-quality, compliant Scholars platform.

Key responsibilities

• Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
• Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
• Ensure local compliance across multiple markets (contracts, background checks, data / privacy) working with legal and external partners.
• Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
• Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
• Partner with Product / Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
• Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
• Deliver training / materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.

Must-have qualifications & skills

Nice-to-have

Metrics of success (first 6 months)