Project Manager Salsforce with a Leading NBFC

Roles and Responsibilities

Managing cross functional business teams / stakeholders for IT requirements

Preparation of business requirement (BRD) & SRS (software requirement specification)

documentation for all IT initiatives interacting with business.

Manage all process & design related queries raised from implementation (Vendor) partners from IT

angle.

Propose design and architecture after doing a gap analysis of different salesforce applications for

Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for

B2B & B2C user journeys.

Transforming IT strategy & plans to project execution & management till production go live & post

go-live support.

Liaise with testing team & business team to get test cases prepared & conclude UAT testing

Manage change management process for respective applications.

Work on configuration and customization of Salesforce based business processes for LOS & Servicing.

Completing the due diligence of proposed new application / system changes.

Prepare the CBA liaising with management team & IT-plan.

Working as L-2 production support team & all bug closures reported in production which requires

code changes.

Development & configuration of all new report requests coming from business end.

Single point of contact for all tech related application queries corresponding to a product-PAN India.

All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the

Company policies,as applicable and within the parameters of Company Code of Conduct.