Workforce Planner

About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

OT Planning (Based on Schedules / Service Levels) : Develop and manage overtime (OT) plans by analyzing service level requirements and employee schedules.

➢ Daily Attendance Reporting : Generate and review daily attendance reports to track employee presence, absences, and punctuality.

➢ Headcount Mapping (Team, Team Leaders, and Managers) : Create and maintain an organizational map of headcount, including team members, team leaders, and managers.

➢ Client Interactions : Engage with clients to understand their needs, provide updates, and address any concerns.

➢ Real-Time Monitoring of Operations and Call Flow : Continuously monitor operations and call flow in real-time to ensure efficient service delivery. Use monitoring tools to track performance metrics and address any operational bottlenecks promptly.

➢ KPI Report Creation : Develop and present Key Performance Indicator (KPI) reports to measure and evaluate performance against predefined metrics.

➢ Administration (Vendor Management) : Handle administrative tasks related to vendor management, including negotiating contracts, managing vendor relationships, and ensuring that vendor performance meets agreed-upon standards.

➢ DOW Call Arrival Pattern : Analyze and historical data to identify trends and patterns.

➢ Shrinkage Models : Develop and apply shrinkage models to account for various factors such as absenteeism, attrition, and other losses that affect workforce availability.

➢ FTE Calculation : Calculate Full-Time Equivalents (FTEs) to assess staffing needs and ensure optimal workforce levels.

➢ Erlang Calculator : I’m proficient in using Erlang C to calculate the required number of agents to handle a given call volume and service level.

➢ Developing and maintaining systems for prompt and accurate collection of financial and accounting information MIS Reporting

➢ Managing day to day data entry. Handling all accounting works in Tally.

➢ Responsible for resolving accounting discrepancies and irregulations

➢ Processing of payments to vendors

➢ Set up controls and procedures for debtor’s invoices and realization of receivables.

➢ Co-ordinate with Auditors.

➢ Correspondence with Customers and Suppliers.

➢ Fund Management.

➢ Supervise administrative functions and ensure all records, paperwork and payroll remains up-to-date and filed appropriately.

➢ In depth knowledge of performing credit & collection functions through direct client communication channels.

➢ Developing reports for top management summarizing the sale collection as well as projected sale position.

➢ Manage Billing and Ensure reduction on accounts receivable, Checking bills and matching them with data entry. Making sure that payments are collected well within approved credit limit

➢ Oversee and streamline billing and collections processes, Month-end closing of the billing group information

➢ Month-end closing of the billing group information

➢ Coordinating with clients regarding bills.

➢ Strong leadership skills with an ability to motivate others.

➢ Make coordination with each other of all internal departments.

➢ Preparation of necessary MIS report & Updating Data through web.

➢ Reconciliation and Vendor meets to resolve any pending issue

How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI : In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .