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System Support Analyst
ConfidentialGurgaon / Gurugram, India9 days ago
Job description. Bachelor's degree or equivalent experience. . Strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking. . Excellent problem-solving and communication skills. . Ability to multitask, prioritize, and work in a dynamic environment. . Customer-focused with strong attention to detail. . Experience in application support within Employee Benefits domain. . Familiarity with automation / scripting tools. . Strong collaboration and adaptability in a fast-paced setting
Key Responsibilities
- . Act as the first point of contact for application / product-related issues and user queries.
- . Run SQL queries, manage data loads, and perform data manipulations for reporting.
- . Troubleshoot software, application, and connectivity issues including client FTP sites.
- . Follow support procedures, escalate issues as needed, and document resolutions.
- . Contribute to automation and process improvements.
Required Skills & Qualifications
Preferred Qualifications
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System Analyst • Gurgaon / Gurugram, India
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