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SAP Ariba Support Specialist

SAP Ariba Support Specialist

Samvid SearchDelhi, IN
30+ days ago
Job description

Key Responsibilities

1. Support & Incident Management :

  • Provide daily support for SAP Ariba (SLP, Commerce Automation, Contracts, Sourcing).
  • Troubleshoot and resolve system errors, incidents, and user-reported issues.
  • Manage and prioritize support tickets to meet SLA timelines.

2. System Monitoring & Maintenance :

  • Proactively monitor Ariba modules and integrations for smooth performance.
  • Conduct system health checks, apply patches, and manage version upgrades.

    • 3. Integration Support :

  • Support and maintain integrations between Ariba (SLP, Commerce Automation, Sourcing) and SAP S / 4HANA.
  • Collaborate with technical teams to resolve data flow and process issues.

    • 4. Enhancements & Process Improvements :

  • Gather requirements for minor enhancements and process optimization.
  • Configure systems to meet evolving procurement and supplier collaboration needs.

    • 5. Configuration & Customization :

  • Customize Ariba modules as per business requirements.
  • Maintain contract templates, approval workflows, and supplier configurations.

    • 6. Testing & Documentation :

  • Perform functional, integration, and UAT testing for updates.
  • Create and maintain user guides, configuration documents, and troubleshooting resources.

    • 7. User Support & Training :

  • Provide training and day-to-day support for end users.
  • Assist with supplier onboarding and profile configuration in SLP.

    • 8. Collaboration & Reporting :

  • Partner with business and functional teams to align Ariba solutions with procurement strategies.
  • Deliver regular system health and activity reports to management.

    • Required Skills & Qualifications :

    Technical : Strong knowledge of SAP Ariba modules & integration with SAP S / 4HANA, Ariba Network, configurations, and SAP CPI / middleware tools.

    Analytical : Skilled at diagnosing and resolving complex Ariba-S / 4HANA integration issues.

    Communication : Strong written / verbal communication and experience in training users.

    Organizational : Able to manage multiple priorities with attention to detail and thorough documentation.

    (ref : hirist.tech)

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