Entry-Level Technical Support Analyst

Job Overview :

We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a good understanding of APIs and integration concepts. You will be responsible for providing timely and effective support to clients, resolving technical issues, and ensuring seamless system performance in a fast-paced, global environment.

Key Responsibilities :

• Provide technical and functional support to clients via email, chat, or phone.
• Troubleshoot and resolve issues related to APIs, integrations, and system connectivity (GDS / NDC).
• Collaborate with internal teams to identify root causes and ensure timely resolution of customer issues.
• Utilize ticketing systems and CRMs (e.G., Zendesk, Jira, Freshdesk, Salesforce) for issue tracking and client communication.
• Analyze API requests / responses (REST, JSON, XML) and assist customers in understanding technical concepts.
• Maintain accurate documentation of issues, resolutions, and client feedback.
• Work collaboratively in a team-oriented environment to meet SLAs and enhance customer satisfaction.
• Support clients across different time zones, including flexible or rotational shifts as required.

Required Skills & Qualifications :

Desirable Skills :

Location : Mumbai

Employment Type : Full-time

Experience Level : 1 – 2 years