Key Account Manager

Job Title : Key Account Manager

Location : Bangalore, India (Hybrid / On-site)

Experience : Min 2+

Department : Client Success

Reports To : Chief Business Officer / Founders

About the Role : We are looking for a Key Account Manager who will act as the primary point of contact for our top clients. The ideal candidate should have strong communication, project management, and relationship-building skills, with a deep understanding of digital marketing or tech services.

You will ensure high client satisfaction, drive account growth, and act as a strategic advisor to help clients achieve their business goals through our solutions.

Key Responsibilities : Serve as the main point of contact for assigned key accounts, ensuring smooth communication and relationship management.

Understand client business objectives and align them with company services (Digital Marketing, Website Development, SEO, Ads, etc.).

Develop and maintain long-term relationships with decision-makers and stakeholders.

Proactively identify upselling and cross-selling opportunities within accounts.

Work with internal teams (marketing, design, tech, and operations) to deliver projects on time and within scope.

Monitor account performance, campaign results, and deliver regular progress reports to clients.

Resolve client issues quickly and effectively while maintaining a positive relationship.

Forecast account growth, renewal potential, and client retention metrics.

Represent client interests during internal discussions to ensure customer-centric delivery.

Stay updated on market trends and competitors to provide strategic insights to clients.

Key Skills Required : Excellent verbal and written communication skills.

Strong presentation and negotiation abilities.

Proven experience in client servicing / account management (preferably in a digital marketing or IT agency).

Ability to manage multiple accounts and projects simultaneously.

Strong analytical and problem-solving skills.

CRM and project management tool proficiency (e.g., HubSpot, Monday, Zoho, or Trello).

Strategic thinker with attention to detail and a customer-first mindset.

Qualifications : Bachelor’s degree in Business, Marketing, Communications, or a related field (MBA preferred).

3–6 years of proven experience in key account management or client success roles.

Prior experience in a digital marketing, software, or B2B service-based company is an added advantage.