International Voice Process in KPO

Responsibilities

• Handle inbound / outbound customer calls regarding product / service inquiries and issues
• Provide accurate information and assistance to customers
• Resolve customer complaints and escalations in a professional manner
• Maintain customer records and update information in the system
• Identify and escalate priority issues to the appropriate team
• Achieve individual and team targets for customer satisfaction and productivity
• Follow company policies and procedures
• Adhere to quality standards and call center metrics

Qualifications

Skills Required

Outbound Calls, Customer Service, Quality Management, Computer Fundamentals, Problem Solving Skills