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Automotive Industry Customer Support Specialist
beBeeAutomotiveVadodara, Gujarat, India20 hours ago
Job descriptionProven experience in customer service with a strong focus on automotive repair, parts, and components knowledge. Proficiency in English language is essential for effective communication. Strong analytical and problem-solving skills to resolve complex issues and propose solutions. Maintain a positive, empathetic, and professional demeanor when interacting with customers.
Job Overview :
The role of an Automotive Customer Service Representative involves managing daily customer inquiries and providing support across various channels to ensure high customer satisfaction.
Key Responsibilities :
- Respond to customer emails, phone calls, and other communication channels in a timely manner.
- Address customer complaints and concerns professionally and empathetically.
- Sell products and process returns, exchanges, and other related requests.
- Identify and meet customers' needs to achieve satisfaction.
Requirements and Skills :
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Customer Support Specialist • Vadodara, Gujarat, India
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